Techonology Problems

One of my biggest problems with this technology focus is that a huge portion of our population is techonologically illeterate. I have to help people with the most basic computer issues each day such a show to use a mouse, creating a password for the first time, how to minimize a window, etc. I know my sample is biased because the people who come into the library to use a computer often do not have one at home or at work so they come to use our computers, but this is a huge issue since you need to do so much on a computer now. You now have to use a computer to do things that a few years ago you did by making a phone call or filling out a paper phone with the some of the most common ones I see: applying for jobs, applying for citizenship, and getting customer service help. For people who are technologically literate this is great, but for a huge section of the population this is a huge new obstacle to overcome and lots of people are expecting libraries to fill in the gap without giving us the resources (staff, computers, etc.) to do it.